Privacy policy

Privacy Policy

Sunferes
Effective Date: September 25, 2026
Last Updated: September 25, 2026

At Sunferes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website: sunferes.shop.

1. Store & Contact Information

Trade Name: Sunferes
Website: sunferes.shop
Email: info@sunferes.shop
Phone Number: +1 418-540-8382
Physical Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed

2. Information We Collect

When you visit our website, place an order, create an account, subscribe to our marketing communications, or contact customer support, we collect information necessary to fulfill your request and provide our services.

Personal Information You Provide Directly

  • Contact Information: Full name, email address, billing address, shipping address, and phone number.
  • Order Information: Payment details, order history, purchased items, and customer service inquiries.
  • Account Details: Login credentials and communication preferences.

Information Collected Automatically

When you browse sunferes.shop, certain technical information is automatically logged, including:

  • IP address, browser type, operating system, and device identifiers.
  • Pages viewed, time spent on pages, referral URL, and browsing behaviors.
  • Timezone and approximate geographic location.

3. How We Use Your Information

We use your personal information for legitimate business operational purposes, including:

  • Order Fulfillment: Processing payments, arranging shipping, providing order confirmations, invoices, and tracking updates.
  • Customer Support: Responding to inquiries, processing returns or refunds, and resolving potential service issues.
  • Website Optimization: Monitoring store performance, improving navigation, and enhancing overall user experience.
  • Marketing Communications: With your explicit consent, sending promotional offers, product announcements, and updates. You may opt out at any time via the unsubscribe link in our emails.

4. Payment Security

All online transactions on Sunferes are processed through encrypted, PCI-DSS-compliant third-party payment gateways. Sunferes does not directly store, process, or have access to full credit card numbers or sensitive payment authentication credentials.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to remember your shopping cart items, save preferences, analyze site traffic, and deliver tailored advertising. You may manage or disable cookies through your web browser settings, although doing so may impair certain store functionalities.

6. Shopify E-Commerce Platform

Our online store is hosted on Shopify Inc., which provides the underlying platform for our e-commerce operations. Your data is stored securely through Shopify’s data storage, databases, and general Shopify applications. For further information, you may consult Shopify's Privacy Policy.

7. Sharing Personal Information

We do not sell, rent, or trade your personal information. We share your personal data only with trusted third-party service providers who assist in operating our business, including:

  • Payment processors and merchant financial institutions.
  • Logistics partners, freight carriers, and fulfillment centers.
  • IT maintenance, analytics, and customer support tool providers.
  • Law enforcement or regulatory authorities when required by subpoena, search warrant, or applicable law.

8. Data Security & Retention

We implement industry-standard physical, technical, and administrative measures to protect your personal data against unauthorized access, loss, or misuse. We retain your personal information only for as long as necessary to fulfill orders, maintain business accounting records, resolve disputes, and comply with legal requirements.

9. Your Privacy Rights

Depending on your jurisdiction (including Canada/Quebec PIPEDA/Law 25, US State Privacy Laws like CCPA, or the European GDPR), you may have the right to:

  • Access, review, or obtain a copy of the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion or erasure of your personal data, subject to legal record-retention requirements.
  • Opt out of marketing communications or target-based advertising activities.

To exercise any of these rights, please contact us at info@sunferes.shop.

10. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately for prompt deletion.

11. Contact Us

For any questions, concerns, or formal privacy requests regarding this Privacy Policy, please contact us:

Trade Name: Sunferes
Website: sunferes.shop
Email: info@sunferes.shop
Phone: +1 418-540-8382
Physical Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed