Refund policy

Return and Refund Policy

Sunferes
Effective Date: September 25, 2026
Last Updated: September 25, 2026

Thank you for shopping with Sunferes. We want you to love every item you purchase from us. If you are not completely satisfied with your order, we are here to help with a simple, transparent, and compliant return and refund process. This Return & Refund Policy applies to all purchases made through our website: sunferes.shop.

1. Store & Contact Information

Trade Name: Sunferes
Website: sunferes.shop
Email: info@sunferes.shop
Phone Number: +1 418-540-8382
Physical Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed

2. Standard Return Period

We accept return requests for eligible items within 30 days after the date your order is delivered. To qualify for a return, please contact our support team within this 30-day window.

3. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following requirements:

  • Unused, unworn, unwashed, and in its original condition.
  • Clothing items must have all original tags attached.
  • Returned in original packaging whenever possible.
  • Free from signs of wear, damage, stains, odors, makeup marks, perfume smells, or alterations.
  • Accompanied by the original order number and proof of purchase.

4. Non-Returnable Items

For hygiene, safety, and quality control reasons, certain products cannot be returned unless they arrive defective, damaged, or incorrect. Non-returnable items include:

  • Earrings and personal hygiene/accessory items.
  • Items marked as final sale or clearance.
  • Gift cards.
  • Items showing signs of use, washing, or alteration.
  • Unauthorized returns sent back without prior approval.

5. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at info@sunferes.shop within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Wait for our support team to review your request and provide return authorization and shipping instructions.
  4. Pack and send your approved return package according to the instructions provided.

Please do not send items back without contacting us first. Unauthorized returns will not be processed.

6. Return Shipping Fees

  • Defective, Damaged, or Incorrect Items: If you receive a wrong, damaged, or defective item due to our error, Sunferes covers all return shipping costs (No cost to the customer).
  • Change of Mind / Standard Returns: For ordinary change-of-mind returns, the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service. Original shipping fees are non-refundable.

7. Refund Process & Timing

Once your returned item is received, inspected, and approved:

  • Your refund will be automatically processed back to your original payment method.
  • Refunds are typically completed within 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment card provider.

8. Damaged, Defective, or Wrong Items

We carefully inspect all products before shipment. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a clear description, and supporting photos or videos. Upon confirmation, we will provide a replacement or full refund at no extra cost to you.

9. Order Cancellation Policy

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped. Once an order has entered fulfillment or shipping, cancellation requests cannot be accepted, and the standard return process must be followed upon receipt.

10. Exchanges

We do not offer direct item exchanges. If you need a different size, color, or style, please request a return for your original item and place a new order separately on sunferes.shop.

11. Contact Us

For any questions or support regarding our Return & Refund Policy, please get in touch with our customer support team:

Trade Name: Sunferes
Email: info@sunferes.shop
Phone: +1 418-540-8382
Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed