Shipping policy

Shipping Policy

Sunferes
Effective Date: September 25, 2026
Last Updated: September 25, 2026

Thank you for shopping with Sunferes. We are committed to providing a reliable, transparent, and convenient shipping experience for all of our customers. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for orders placed through our website: sunferes.shop.

1. Store & Contact Information

Trade Name: Sunferes
Website: sunferes.shop
Email: info@sunferes.shop
Phone Number: +1 418-540-8382
Physical Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed

2. Free Standard Shipping

At Sunferes, we provide FREE Standard Shipping on all orders. Customers do not need to pay additional shipping fees for standard delivery. All eligible orders placed through our website automatically receive free standard shipping service.

3. Order Processing & Shipping Timelines

Total estimated delivery time consists of order processing time plus carrier shipping time:

  • Order Processing Time: 1–3 business days (Includes order verification, quality inspection, packaging, and dispatch).
  • Shipping / Transit Time: 5–8 business days.
  • Total Estimated Delivery Time: 6–11 business days.

Please note that processing times may be slightly extended during high-volume promotional events or major holidays.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and logistics carrier details. Please allow 1–2 business days for carrier tracking status to update online after shipment.

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout (including unit, suite, or apartment numbers). Sunferes is not responsible for failed deliveries or carrier fees resulting from invalid addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately at info@sunferes.shop.

6. International Shipping & Duties

Sunferes ships orders internationally. Depending on your location, international packages may be subject to customs inspection, import duties, or local VAT/taxes upon arrival. Any applicable customs duties or import fees imposed by local authorities are the responsibility of the customer.

7. Damaged, Defective, or Incorrect Packages

We carefully inspect all items before packaging. If your shipment arrives damaged or contains missing/incorrect items, please contact us within 7 days of delivery with your order number and supporting photos or videos. Upon verification, we will promptly arrange a replacement or refund at no extra cost to you.

8. Lost or Stolen Packages

Once a shipping carrier confirms delivery to the designated shipping address, Sunferes is not responsible for lost or stolen packages after confirmed delivery. If tracking shows delivered but you cannot locate your parcel, please check with household members, building management, or local carrier offices.

9. Contact Us

For any questions regarding your shipment status or this Shipping Policy, please get in touch with our support team:

Trade Name: Sunferes
Website: sunferes.shop
Email: info@sunferes.shop
Phone: +1 418-540-8382
Address: 2177 RUE ALICE-NOLIN, MONTREAL, QC H4N 3G4, Canada
Customer Support Hours: Monday to Saturday: 9:00 AM – 6:00 PM EST, Sunday: Closed